How to Integrate Live Chat in your magento store

How to Integrate Live Chat in your magento store

 

Introduction

If you look at the right-bottom of this page, you will notice a nice looking chat widget. Yes that’s the Zopim Live Chat.

If you want to interact with your visitors, give support to them, know the statistics of the visits, get offline messages etc. then Zopim Live Chat seems to be very promising choice.

Integration of Zopim Live Chat

If you want to add Zopim Live Chat to your Magento Store, you don’t need to use any third party modules as it is so simple & straight forward to use.

Integration Steps:

  1. Sign up with Zopim

    Visit Zopim site to sign up/create a account. Once you complete the sign up form then you will get a confirmation link in your mail for verification. Once confirmed your account is ready to use the Zopim Live Chat widget.
    Related Snaps:

  2. zopim-chat-step1

    zopim-live-chat-demo1

  3. Grap the Widget Code

    Login to the Zopim Dashboard page with the credentials used during sign up. After login, click on the Settings tab on the top right then you can see the following screen:
    system-configuration-design-footer
    When you are in Settings section,then you can see two tabs on the left: ‘Embed widget on my site‘ & ‘Customize widget‘.

    Embed widget on my site‘ -> When you click on this tab you will see the script ready for copy-paste in Magento.
    Customize widget‘ -> Click on this tab if you want to customize the look and feel, default text, position etc of your chat widget.

  4. Insert the Widget Code in Magento

    After getting the Widget code(Zopim Dashboard > Settings > Embed widget on my site) from Zopim Site, login to the Magento and go to:
    System > Configuration > General > Design > Footer > Miscellaneous HTML > Paste the widget code here..

  5. dashboard-settings

   4. You’re done 🙂

Refresh the cache and load the frontend page, you will see the sexy chat widget ready for interaction

step2-create-a-account

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